AI OPERATOR / FOR SERVICE BUSINESSES
AI employees for the office work.
You tell Hammerline which repetitive computer work you want handled. Hammerline configures an AI Operator around those workflows. It does the first draft; anything that reaches a customer, a dollar or a calendar waits for your OK on one screen.
The demo runs on a synthetic company with every effect simulated. No login.
WHAT AN OPERATOR CAN RUN
Nine kinds of work, each with its own approval rules.
Not every task can be automated, and some never should be. These are the modules Hammerline builds from; a custom workflow starts with a conversation about what you want gone.
Growth
Inbound leads answered with a draft you approve; quiet quotes followed up; walkthroughs confirmed the afternoon before.
Office / admin
Inbox triaged every morning, each message classified and logged; documents turned into records; anything about money, damage or cancellation goes to you.
Billing
Invoice prepared when a job is marked complete, from the agreed rate and visit count; due-soon reminders; overdue flagged with a second notice ready.
Operations
Customers reminded of tomorrow's visit; a missed job gets you alerted, an apology drafted and a reschedule task opened; low supplies become a task.
Customer service
Messages classified and answered from your approved facts; complaints reach you immediately with a holding reply ready.
Marketing
Posts drafted from your idea queue for approval; review requests after positive feedback; referral thank-yous.
Recruiting
Applicants acknowledged and recorded; interviews booked into open slots.
Reporting
A daily owner brief built from the ledgers: measured counts only, no estimates presented as results.
Custom workflows
You describe the repetitive task; Hammerline specifies, classifies the risk, builds, tests in shadow and hands you the switch.
HOW APPROVALS WORK
Every action has an authority level. The operator can never raise its own.
You can lower what needs your OK, one workflow at a time, after you have seen it run.
| LEVEL | WHAT | DEFAULT |
|---|---|---|
L0 | Read, look up, classify, draft | runs on its own |
L1 | Create or update your records, open a task, notify you | runs, every change logged |
L2 | Send an approved email or reminder, book a slot | waits for your OK |
L3 | Send an invoice, post publicly, change a schedule | waits for your OK |
L4 | Refunds, credits, price changes, contracts, legal replies | never automated |
THE FIRST 30 DAYS
Knowledge, shadow, review, live.
- 01
Knowledge
Your facts and policies loaded: hours, rates, what to say, what never to say.
- 02
Shadow
Every workflow runs on your real events with simulated effects. You see exactly what it would have sent.
- 03
Review
You switch each workflow to live yourself after watching it in shadow.
- 04
Live
Decisions arrive in the approval center. The brief shows measured minutes, not estimates.
What it will not do.
- Move money, change a price, issue a credit or sign anything.
- Speak to your customers without your approval until you grant it, workflow by workflow.
- Invent a number. Missing data stops the workflow and asks you.
- Mix your data with anyone else's. One tenant, one set of records, one audit trail.
Questions owners ask
Does it replace my office person?
It takes the first draft and the chasing off their plate. The decisions stay with people.
What if it gets something wrong?
In shadow nothing leaves the building. Live, every send is one you approved; every record change is logged and reversible.
Which tools does it need?
A Google Workspace mailbox for email. Accounting, calendar and social connectors are added per customer as they are authorized; until then the operator prepares and you post.
How long to go live?
Knowledge in week one, shadow for two weeks, then you promote what you trust.
What does it cost?
Pricing is set per company after a short discovery call, with an implementation fee and a monthly fee confirmed in writing before anything starts.
TELL US WHAT YOU WANT AUTOMATED
What repetitive task in your business would you most like off your plate?
Name the task, how often it happens and what tools it touches. Blake replies personally with whether an operator fits and what the first workflow would be.
OTHER WAYS HAMMERLINE HELPS SERVICE BUSINESSES